Reduction in Missed Follow-Ups
0
%
Increase in Average Deal Value
0
%
The Company
A luxury hotel chain with properties in Pushkar, Jaipur, and Delhi, specializing in hosting wedding groups and large-scale events.
The Challenge
Managing high-demand wedding bookings across multiple locations posed significant challenges:
- Missed follow-ups led to lost revenue opportunities.
- Overlapping requests for auspicious wedding dates caused inventory conflicts and customer dissatisfaction.
- Lack of sales visibility left management struggling with an unpredictable pipeline.
Solution & Adoption
To streamline operations, Zoho CRM was implemented, bringing automation, visibility, and efficiency:
- Reduction in Missed Follow-Ups: Automated workflows ensured consistent prospect engagement, eliminating lost opportunities.
- Increase in Average Deal Value: A calendar view enabled agents to prioritize high-value clients for auspicious dates, leading to smarter deal closures.
- 360-Degree Sales Pipeline Visibility: A custom dashboard provided real-time insights into inventory, demand, and deal stages, empowering both management and sales teams.
With TechAltered’s expertise in Zoho implementation, the hotel chain transformed its wedding sales strategy, improving revenue and operational efficiency.
